Real Business Solutions Knowledge Base

General Category => Payroll Software FAQ => Topic started by: Real Business Solutions on May 18, 2007, 04:17:18 PM



Title: My username and/or password is not being accepted. Will you please help?
Post by: Real Business Solutions on May 18, 2007, 04:17:18 PM
One reason that the download instructions may not be working for you is due to your cookies on your computer.  Please delete your cookies and try again.  To delete your cookies, if you are using internet explorer, go to Tools, Internet Options and select delete under browsing history.  One you have deleted your cookies, you will be able to copy and paste the user name and password and download the full version. It is important to note the software is case sensitive. Also if one is copying and pasting the password they must verify they are not copying empty space. This will affect the validity of the password.