Real Business Solutions Knowledge Base

General Category => Payroll Software FAQ => Topic started by: Real Business Solutions on May 23, 2007, 12:32:48 PM



Title: How can I get technical support for your business payroll software?
Post by: Real Business Solutions on May 23, 2007, 12:32:48 PM
This payroll software is backed with free unlimited technical support, you can call our technical support or send an email and any of our technical support specialists will be happy to help you.

E-mail: support@realtaxtools.com

Please try to include the information below in your e-mail, this will help us better assist you:

Version of the OS (operating system) you are using, for example Windows XP.

Version # of Payroll Mate (for example 2.0.11). You can find out the version number of the software in the "About Payroll Mate" dialog (from the menu click Help -> "About Payroll Mate").

Detailed description of how to reproduce the error or the problem you are facing.

In certain cases you might need to send us a copy of your data (company database) in order for our team to be able to resolve the problem. 

You can also contact our support team during normal business hours at 1-708-590-6376.