Real Business Solutions Knowledge Base
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March 26, 2019, 02:20:49 AM
216 Posts in 214 Topics by 3 Members
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181  General Category / Payroll Software FAQ / How soon do I get my preprinted checks after I order them? on: May 18, 2007, 05:30:49 PM
In order to receive your checks you must first complete the check order form and fax in a voided check. Once you send in the order form we will reply with a verification email once you verify everything is correct we will send out your checks. In the mean time we will send you your payroll software. You can order checks at the buy page.
http://www.realtaxtools.com/Buy-Credit.html
182  General Category / Payroll Software FAQ / We are looking for a payroll software that calculates income tax for Tennessee. on: May 18, 2007, 05:11:03 PM
The state of Tennessee does not collect any state income tax.  For more information, please visit http://www.realtaxtools.com/payrollsoftware/Tennessee-Payroll-Software.html

Also, we recommend you contact Tennessee Department of Revenue to check to see if any local taxes pertain to your employee. If there is you can create new tax, income and deduction categories under the Company tab.

Let me walk you through the process of creating a new local tax type for an employee:

1. Start by going to the Company Setup. You can do that by clicking on the “Company” button on the left side of the application.

2. Now Click on the “Tax Categories” Button.

3. Click on Add to create a new Tax Category.

4. Fill in the different fields. Below are suggested values:

a. Title: School Tax.

b. Abbreviation: School Tax.

c. Calculation: Fill in the way you will calculate this deduction..

e. Press OK to finish.

5. Go to the employees list by clicking the “Employees” button on the left side of the application.

6. Select the employees who have to pay this tax and click Edit.

7. Click Next until you reach the “Taxes” Page, you should see the tax you added as one of the listed taxes. Make sure you check the box next to it. Click Next and then Finish to finalize your changes.
183  General Category / Payroll Software FAQ / Do I install this payroll software on my machine or I use it from your website? on: May 18, 2007, 04:54:21 PM
This small business payroll software is an in-house payroll program that you purchase to download on your system. You can choose to have the software immediately sent to you via email and/or you can request a disc be sent to you. Once the software is downloaded and installed the program is in the users hands alone. Our company does not have the ability to view any of your company information, nor can we access any of your information on your database. The only time you will connect with our company is when receiving updates. During this time you will also need to be connected to the internet.
184  General Category / Payroll Software FAQ / Does this payroll software calculate Oklahoma state income tax? on: May 18, 2007, 04:52:53 PM
Payroll Mate automatically calculates the Oklahoma state income tax. For more information please visit http://www.realtaxtools.com/payrollsoftware/Oklahoma-Payroll-Software.html

Also, we recommend you contact the Oklahoma Department of Revenue to check to see if any other taxes pertain to your employee. If there is you can create new tax, income and deduction categories under the Company tab.

Let me walk you through the process of creating a new tax type for an employee:

1. Start by going to the Company Setup. You can do that by clicking on the “Company” button on the left side of the application.

2. Now Click on the “Tax Categories” Button.

3. Click on Add to create a new Tax Category.

4. Fill in the different fields. Below are suggested values:

a. Title: School Tax.

b. Abbreviation: School Tax.

c. Calculation: Fill in the way you will calculate this deduction..

e. Press OK to finish.

5. Go to the employees list by clicking the “Employees” button on the left side of the application.

6. Select the employees who have to pay this tax and click Edit.

7. Click Next until you reach the “Taxes” Page, you should see the tax you added as one of the listed taxes. Make sure you check the box next to it. Click Next and then Finish to finalize your changes.
185  General Category / Payroll Software FAQ / Does this business payroll software need to be updated annually? on: May 18, 2007, 04:52:21 PM
Payroll Mate is a yearly program.  Each year you will need to repurchase the program for the new tax year in order to receive the new tax updates.  Updates are included in the program during the tax year that you purchased.
186  General Category / Payroll Software FAQ / If possible, do you have instructions on how to perform the backup/restore data? on: May 18, 2007, 04:30:33 PM
Inside Payroll Mate have your company open then go to tools short cut then click on back up short cut, then browse into your external hard drive (preferably USB flash) and then click ok, this should back up your company. To restore your back up you need to reverse the process.
187  General Category / Payroll Software FAQ / We have employees in Georgia. Is this state included in this payroll software? on: May 18, 2007, 04:27:27 PM
Payroll Mate automatically calculates the Georgia state income tax. For more information please visit http://www.realtaxtools.com/payrollsoftware/Georgia-Payroll-Software.html

Also, we recommend you contact Georgia Department of Revenue to check to see if any otherl taxes pertain to your employee. If there is you can create new tax, income and deduction categories under the Company tab.

Let me walk you through the process of creating a new tax type for an employee:

1. Start by going to the Company Setup. You can do that by clicking on the “Company” button on the left side of the application.

2. Now Click on the “Tax Categories” Button.

3. Click on Add to create a new Tax Category.

4. Fill in the different fields. Below are suggested values:

a. Title: School Tax.

b. Abbreviation: School Tax.

c. Calculation: Fill in the way you will calculate this deduction..

e. Press OK to finish.

5. Go to the employees list by clicking the “Employees” button on the left side of the application.

6. Select the employees who have to pay this tax and click Edit.

7. Click Next until you reach the “Taxes” Page, you should see the tax you added as one of the listed taxes. Make sure you check the box next to it. Click Next and then Finish to finalize your changes.
188  General Category / Payroll Software FAQ / My username and/or password is not being accepted. Will you please help? on: May 18, 2007, 04:17:18 PM
One reason that the download instructions may not be working for you is due to your cookies on your computer.  Please delete your cookies and try again.  To delete your cookies, if you are using internet explorer, go to Tools, Internet Options and select delete under browsing history.  One you have deleted your cookies, you will be able to copy and paste the user name and password and download the full version. It is important to note the software is case sensitive. Also if one is copying and pasting the password they must verify they are not copying empty space. This will affect the validity of the password.
189  General Category / Payroll Software FAQ / Why are the local taxes showing zero on the check stub? on: May 18, 2007, 04:14:51 PM
Please try adding a new tax category.  To do this select company from the navigation pane, then select tax category, and then select add. Once you select add a window will pop up and you will need to fill out the information necessary. After you are finished select okay. In order to apply this new tax category you have to edit each employee that it applies to.

Once you select the employee you wish to apply the tax to select edit and you will enter into a modify an employee wizard. Select next until you reach the taxes page. You should find a box that says local income tax. Put a check into that box and select okay. Once you have done this create a new check and the tax should apply.
190  General Category / Payroll Software FAQ / Are the calculation for the state of New York built-in the payroll program? on: May 18, 2007, 04:06:52 PM
Payroll Mate automatically calculates the New York state income tax. For more information please visit http://www.realtaxtools.com/payrollsoftware/New%20York-Payroll-Software.html

Also, we recommend you contact the New York Department of Revenue to check to see if any other taxes pertain to your employee. If there is you can create new tax, income and deduction categories under the Company tab.

Let me walk you through the process of creating a new tax type for an employee:

1. Start by going to the Company Setup. You can do that by clicking on the “Company” button on the left side of the application.

2. Now Click on the “Tax Categories” Button.

3. Click on Add to create a new Tax Category.

4. Fill in the different fields. Below are suggested values:

a. Title: School Tax.

b. Abbreviation: School Tax.

c. Calculation: Fill in the way you will calculate this deduction..

e. Press OK to finish.

5. Go to the employees list by clicking the “Employees” button on the left side of the application.

6. Select the employees who have to pay this tax and click Edit.

7. Click Next until you reach the “Taxes” Page, you should see the tax you added as one of the listed taxes. Make sure you check the box next to it. Click Next and then Finish to finalize your changes.
191  General Category / Payroll Software FAQ / How do you create a new deduction category using your payroll software? on: April 19, 2007, 04:34:45 PM
This in house small business payroll solution allows you to create an unlimited number of fully customizable Income, Tax, and Deduction categories making this payroll software extremely flexible to fit exactly your payroll needs.  Let me walk you through the process of creating a new deduction type for an employee:

1.  Start by going to the Company Setup.  You can do that by clicking on the “Company” button on the left side of the application.

2.  Now Click on the “Deduction Categories” Button.

3.  Click on Add to create a new Deduction Category.

4.  Fill in the different fields. Below are suggested values:

   a. Title: Child Support.

   b. Abbreviation: Child Suppor.

   c. Calculation: Select from the drop down menu the way you will calculate this Deduction.

   d. Select Exemptions if you choose that this deduction category be exempt from any specific tax.

   e. Press OK to finish.

5.  Go to the employees list by clicking the “Employees” button on the left side of the application.

6.  Select the employees who has this deduction type and click Edit.

7.  Click Next until you reach the “Deduction” Page, you should see the deduction you added as one of the listed deductions.  Make sure you check the box next to it. Click Next and then Finish to finalize your changes.
192  General Category / 1099 Forms FAQ / Can I print all my 1099-Misc forms on regular paper with this 1099 form software on: April 19, 2007, 04:26:52 PM
This 1099 forms printing software will print 1099 form (copy B), 1099 form (copy C), 1099 form( copy 1) and 1099 form (copy 2) on blank 8.5 X 11 paper, as for 1099 form copy A (the red form) the IRS will not accept 1099-Misc Copy A and 1096 forms on regular paper.  These forms are red-ink preformatted forms; this 1099 form printing software will print on those preformatted forms and fill-in the blanks.
193  General Category / W2 Forms FAQ / Can I print all my W2 forms on regular paper? on: April 19, 2007, 04:24:07 PM
This W2 forms and 1099 forms printing software comes standard with the ability to print W2 forms ( copies B, C, and D) on regular 8.5 x 11 blank paper.

In addition to that we offer an option which will allow you to print W2 form copy A and W3 forms in black and white on plain paper (regular white paper). This eliminates the need for buying the red-ink versions of these forms.
This is an optional feature available for $25 only, there is no limit on the number of forms which
you can print.

W2 Mate was approved by the SSA (Social Security Administration)
in order to support this feature.

If you would like to order this option, please go to
http://www.realtaxtools.com/Buy-Credit.html and then select “W2 Mate Option
#1 (Generate Laser Forms)”, we will then send you a key to activate this
feature inside your existing W2 Mate software.
194  General Category / W2 1099 Software FAQ / I have forgotten my password that I created within W2 Mate? on: April 19, 2007, 04:21:39 PM
This W2 forms 1099 forms printings software comes with a password to help you protect you valuable info

If you have forgotten the password that you created in W2 Mate, you may send an email to support@realtaxtools.com and we can send you a reset password.

For security purposes, we will only send the reset password file to the email address that was used at payment.

Don’t try to uninstall and install the software as this will not solve your problem
195  General Category / W2 1099 Software FAQ / My user name and password are not working? on: April 19, 2007, 04:17:01 PM
Your user name and password are tested.  Please make sure you close you browser and copy and paste the user name and password rather than typing them. Also clean up your browsing history and cookies.

If you find it difficult to use the user name and password, W2 Mate users can send an email to support@realtaxtools.com and request an alternative email to be sent.
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