Real Business Solutions Knowledge Base
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March 23, 2019, 08:15:19 AM
216 Posts in 214 Topics by 3 Members
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196  General Category / W2 1099 Software FAQ / Can I use an Ink Jet Printer? on: April 19, 2007, 04:14:33 PM
 It depends on the type of your printer. For some Ink Jet printers the maximum print area is smaller than the required print area for W2 and 1099 forms.

What I suggest you do is download our software here http://www.realtaxtools.com/download.html , print your forms and make sure everything looks good. Once you verify your forms you can order the software.



Disclaimer: The information in this e-mail is for educational purposes only and is not intended to be legal or tax advice. Real Business Solutions makes no guarantees as to the validity of the information presented. Your particular facts and circumstances, and changes in the law, must be considered when applying United States tax law.

197  General Category / W2 1099 Software FAQ / My Brother printer is printing my forms upside-down/ mirrored/backwards. on: April 19, 2007, 04:13:25 PM
Problem Description:

My Brother printer is printing my forms upside-down/ mirrored/backwards.
 
Applies to:

Windows NT/98/Me/2000/XP

Cause:

Brother has identified a problem with their printer driver that causes some information to print upside-down/ mirrored/backwards in some applications including W2 Mate.

Resolution:

To correct the problem, see the following article on Brother’s web site on how to obtain a patch:

http://solutions.brother.com/Library/faq/printer/prfaq0646/prfaq0646.html

If you still face the problem please contact Brother’s technical support at (1-800-853-6660).
198  General Category / Payroll Software FAQ / Error message states that Payroll Mate failed to start because of a missing file on: April 19, 2007, 03:54:41 PM
Most probably the user changed the data path or moved or deleted a data base file and the software can't locate find the file needed to start the software.

For more information or to download the correct components to correct your payroll management software please visit:

http://www.realtaxtools.com/payrollsoftware/MDAC.html
199  General Category / W2 Forms FAQ / I just purchased your W2 Mate . What else do I need to buy in order to print on: April 18, 2007, 04:12:58 PM
This W2 form 1099 form printing software allows users to print out on plain white paper W2 copies B,C,D, 1, and 2, and for 1099s copies B,C,1,and 2. In order to print out W2 copy A and the W3 summary form you will need to have preprinted forms.

We also have an option that will allow you to print out W2 copy A and the W3 summary form using a laser jet printer. This is option #1 and it is an additional $25. It is important to note that this option is not available for 1099s. In order to print out 1099 copy A and the 1096 summary form you will need preprinted forms.
200  General Category / W2 1099 Software FAQ / Authorization Required on: April 18, 2007, 04:12:02 PM
When I try to download W2 Mate an error message comes up reading, “Authorization Required   This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required”. What should I do?

Please clean your browsing history, delete your cookies, restart your machine then copy and paste the user name and password and you should be fine.
201  General Category / W2 1099 Software FAQ / How do I enable an optional feature that I have purchased? on: April 18, 2007, 04:11:24 PM
The optional feature code would have been sent to your email address that you provided at purchase.  You can enter the code by selecting from your toolbar>Tools>Enable Optional Feature code.  You will receive a message that states:

"CONGRATULATIONS, The following options are now enabled inside W2 Mate: "
202  General Category / W2 1099 Software FAQ / When I try to go into my software it flashes and won’t let me open it. on: April 18, 2007, 04:11:03 PM
the screen, this can mean two things. The first is if you are in a network environment and you did not have permission to install new software.  The second is when you installed  the program, you pointed the files to another folder then what the installation wizard had set, which is C>Program   Files>Real Business>  Solution. If you are not in a network environment then you will need to request a restart database email. Once you reset your database folder, you will be able to open the program on your hard drive.

Remember if you didn't buy the network option and try to install the software on a network it will not work.
203  General Category / W2 1099 Software FAQ / Is this W2 forms 1099 forms printings software Vista compatible? on: April 18, 2007, 04:10:43 PM
This W2 forms 1099 forms printing and e-filing software is compatible with Windows 200, XP and Vista.

We offer option #4 (Electronic Filing): This option allows you to create SSA and IRS approved Electronic Filing (E-File) submissions for W-2 forms and 1099-Misc forms.
204  General Category / W2 1099 Software FAQ / I completed the E-Filing 1099 Miscellaneous but I do not see any way to transmit on: April 18, 2007, 04:10:21 PM
W2 Mate will create a file for you to submit to the IRS.  For more information on how to submit your e-file transmission of W2 forms, please contact for SSA at 800-772-6270 and for 1099-Misc transmissions please contact the IRS at 866-455-7438.
205  General Category / W2 1099 Software FAQ / How do I transfer information saved in W2 Mate from one computer to another? on: April 18, 2007, 04:09:54 PM
The database files are located on your C Drive > Program Files > Real Business Solutions > W2 Mate 2006 > Database Files.  Inside Database files you will see the name of your company. You will need to copy and move the database files from your old computer to your new computer.
206  General Category / W2 1099 Software FAQ / Can you email a sample of your W2 form for an employee? on: April 18, 2007, 04:08:41 PM
Yes you can email W2 Forms to employees, but you need to meet a number of conditions:

1. The employee must consent (agree) to receive the W2 as an email.
2. You need to send the W2 Form in a secure format.
3. The electronic W2 Form must meet government regulations for substitute W2 statements to employees.

We have many customers who use our W2 Mate software to generate password-protected and secure PDF files to email to their employees instead of mailing paper copies. The PDF version of the Form W-2 generated by W2 Mate contains all required information and complies with applicable IRS procedures relating to substitute statements to employees.

Please visit this page:

http://www.realtaxtools.com/W2-Mate.html

to learn more about this powerful feature.
207  General Category / W2 1099 Software FAQ / Is it possible to import data into this W2 forms 1099 forms printing software? on: April 18, 2007, 04:08:14 PM
This W2 forms 1099 forms printing and e-filing software comes with an optional feature (importing of data).

If you purchase option 3 (importing of data) you will be able to import data from any program that can export a report to a CSV file.
208  General Category / W2 1099 Software FAQ / Does this W2 forms 1099 forms printing software offer electronic filling? on: April 18, 2007, 04:07:57 PM
W2 Mate is $39.00 for each tax year.  With W2 Mate you are able to print your W2s/1099s on blank paper.

In order to E-File your 1099 forms or W2 forms you would need to purchase W2 Mate Option #4 for an additional $90. 
209  General Category / W2 1099 Software FAQ / I purchased W2 Mate; however, when I try to print DEMO is printing on the forms? on: April 18, 2007, 04:07:36 PM
When your software prints demo this means you have not yet successfully downloaded the full version of W2 Mate. Please download the software again to insure success. 

If you have installed the full version, and the words DEMO are printing on your forms, then you should uninstall W2 Mate.  You can uninstall W2 Mate by going to your control panel and selecting Add or Remove Programs or you can also go to your program list and select W2 Mate Uninstall.  Once you have successfully uninstalled the Demo, reinstall the full version that was sent to your email.
210  General Category / W2 1099 Software FAQ / Where can I find my transmitter code number and/or pin number for E-filing? on: April 18, 2007, 04:07:17 PM
This W2 forms 1099 forms printing and e-filing software allows you to create SSA and IRS approved Electronic Filing (E-File) submissions for W-2 and 1099-Misc forms.

To be authorized to e-file W2 Forms you will need to contact SSA at 800-772-6270.

And

To be authorized to e-file 1099 Forms you will need to contact IRS at 866-455-7438.
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